Care · Returns

An honest exchange policy.

Intimate products and standard returns don’t mix. We’re open about what we can and can’t do, and equally open about why.

What we’ll exchange

Three honest cases.

For any of the three, the concierge handles it on WhatsApp. You won’t pay return courier in any of them.

01
Damaged on arrival
Outer box, primary pack, or a single sachet — if the seal is broken in transit, write to us within 7 days. We’ll replace, no questions.
02
Manufacturing defect
Any inconsistency you find against the spec — wall thickness, lubrication, scent — is on us, full refund or replacement, your choice.
03
Wrong product shipped
If the box reads one thing and the contents read another, you didn’t order that. We’ll swap it and cover the return courier.

What hygiene rules out

These aren’t legal positions. They’re what we wouldn’t want to receive ourselves.

· Opened or partially-used sachets, for hygiene reasons that we hope speak for themselves.
· Glide bottles where the safety seal is broken — same reason.
· Packs marked as final-sale at checkout (rare; flagged clearly when it applies).
· Returns initiated more than 14 days after delivery — we can usually still help via concierge, but it’s not a right.

How to start

Open WhatsApp, send your order number and a one-line note. We’ll write back the same working day with the next step — replacement, refund, or pickup.